Returns / Repairs
We comply fully with the Consumer Contracts Regulations 13th June 2014 & Consumer rights Act 2015
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce ability of the remainder.
Note All Rubber clothing on this site is bespoke, we are a manufacturer not a stockist or retailer. All rubber and latex clothing and rubber or latex accessories including masks, vacbeds, bondage and sleep sacks on this site are custom made to your colour, measurements, and other custom options and as such are exempt from the Consumer Contracts Regulations and are can not be cancelled.
As Latex is worn next to the skin for hygiene reasons we will not accept returns unless deemed by us to be faulty due to material quality or faulty workmanship. Please refer to Garment Care Instructions as we will not be held responsible for damage to goods caused by rough treatment or incorrect care.
We cannot be held responsible if you have not measured correctly so please check measurements carefully. .
For Goods covered by the Consumer Contracts Regulations CCR you are entitled to cancel your order and return the goods within 14 calendar days for a refund, excluding the cost of delivery. Please Note this excludes bespoke and custom made latex rubber items which includes latex clothing and rubber or latex accessories including masks, vacbeds, bondage and sleep sacks which are exempt under section 28b,
Should your Rubberpigs item become damaged we provide, wherever possible, a free repair service at our discretion. Please contact us in advance before returning any items.
We also provide a repair service for items manufactured by other companies, please contact us in advance to discuss the damage and an estimate of the cost. Please contact us in advance before returning any items.
In all instances all items returned must be cleaned thoroughly and be free of any polish, lubricant or any other substance, any items found to not be clean or free of polish, lubricant or other substance will incur a cleaning fee of £25
All goods must be returned within 7 days of your receipt, please obtain proof of posting to confirm your return has been within this 7 day time scale. Items returned after this period will not be accepted. When returning an item clearly mark the package as a "RETURN" as we are not responsible for any customs duties imposed and these are payable by the customer. Any goods returned must be unused, in original sealed packaging and should be in saleable condition and unless faulty and postage will not be refunded.
Our return address is
28 Brightside Road
You are responsible for the cost and risk of loss or damage when returning the goods. We strongly recommend using an insured, fully track able postal service for this.
Items should be returned with all original packaging in the same condition as it arrived.
Please email us if you have any questions.